Q. What happens when I bring in consignment?
A. The first thing we do is make sure all your bags and items are labeled with your first / last name and phone number. Then L&L will create a Ricochet account, and provide you with the login information. Items we didn’t accept will be returned to you if requested, or you may choose to have us donate those items.
Q. WHAT IS YOUR CONSIGNOR SPLIT?
A. We offer a 40/60%. We know the importance of YOU the customer and community.
Q. How do I check my account information?
A. Consigners can access information through the Ricochet Go app. Once we have created your account; the consignor will receive an email with their login credentials. One small thing to note is; passwords must be eight characters long. Consigners can also update their password once you've logged in under Account Settings.
Q. How long does it take for my consignment to be made available for sale?
A. Our processing times vary depending on how much consignment we have received. The processing time can be as few as 2-3 days or up to 2 weeks. We try to keep the processing time to no more than a week as much as possible. Bags are processed in the order they are received.
Q. How long is the consignment period? What happens after the consignment period is over?
A. We keep your items for three months. You may come by and pick up your unsold items at any time. After the 90 days + 1 week, items become the property of Lilly & Lane and will be donated to a local charities like Bargain Box and Peninsula Rescue Mission.
Q. HOW MANY ITEMS CAN I BRING TO MY APPOINTMENT?
A. We ask that you keep it to 50 items or less. If you need to make a second appointment , we can do that! We ask that you thoroughly inspect all items for stains, pet hair, and tears prior to bringing them in.